Sydney Community Services (SCS) is dedicated to a strong community presence and is committed to supporting people to live full and independent lives, engaging communities, supporting volunteering and delivering care and support at the times when people need it most.
The Domestic Assistance Coordinator is responsible for delivering an effective and efficient high quality Domestic Assistance Service in accordance with legislation and practice and within a professional and ethical framework to encourage independent living for those who, because of advanced age, ill health or disability are unable to change their personal linen or carry out basic domestic tasks. The service also provides contact with and a regular check on the wellbeing of clients.
The Coordinator is also responsible for the expansion of a Linen Service to Hunters Hill area and also to develop further domestic assistance services in line with client need as identified through discussions with RAS, ACAT, MAC and clients and carers.
Responsibilities include but not limited to:
o Work positively and in a professional manner with all clients, participants, volunteers, staff and any other stakeholders.
o Engage in respectful social interaction with clients, including friendly conversation and empathic support whilst respecting privacy and property.
o Coordinate all My Aged Care (MAC) referrals for the Domestic Assistance Service and liaise with the Community Care advisor for eligibility/suitability where necessary and respond to phone and email queries for the Domestic Assistance Service in a courteous and empathic manner.
o Book home visits with new clients and participants to establish rapport, complete a risk assessment on the home before the first Domestic Assistance Service and carry out additional risk assessments if a volunteer delivering linen confirms any change that is considered a risk in a client’s home.
Linen Service in Lane Cove and expansion to Hunters Hill
o Liaise with SCS clients and participants to determine their fresh linen requirements and the date and time the volunteer will provide the service.
o Coordinate the Domestic Assistance Service volunteers to ensure there are adequate resources to deliver a high quality service to SCS’ clients and participants.
o Orientate volunteers on SCS Policies and Procedures and provide updates on all policies and procedures on a regular basis via meetings, emails and workshops.
o Develop a professional and productive relationship with the linen provider and any other providers and coordinate linen deliveries and pick-ups.
o Sort and count clean linen to ensure there is enough clean linen to service the needs of clients, examine laundered linen to ensure it has been cleaned and serviced properly by the linen provider and ensure any torn items are returned to the linen provider as soon as possible.
o Ensure all clean linen is neatly folded and stored in a clean and hygienic environment and all soiled linen is packed to the linen provider’s requirements for return and cleaning.
- all administrative task required by SCS for employment.
QUALIFICATIONS, SKILLS AND EXPERIENCE
o Certificate III in Community Services or equivalent and/or relevant industry experience.
o Experience in working with and coordinating volunteers.
o Lifting skills and the ability to make beds and move linen.
o Effective listening and verbal skills and the use of discretion and confidentiality at all times.
o Demonstrated time management, administration and organisational skills.
o Proven ability to take the initiative and identify continuous improvement opportunities.
o Participant focused and person centred approach as well as the personal attributes of patience, flexibility, sound work ethics, discretion, cultural awareness, sensitivity and respect are required.
o Ability to adapt to computer systems and software programs to ensure an efficient and effective service delivery to clients and participants.
o Knowledge of current developments, new programmes and initiatives in the Aged Care and Disability Sectors is required.
o Use of a car is required.
o A clean and current NSW driver’s licence
o A current First Aid Certificate
o A current Police Check which will be completed by Sydney Community Services.