Complaints Policy

Last updated: November 2026

In the Cove is committed to accurate, fair and independent local journalism. As a member of the Local & Independent News Association (LINA) and the Australian Press Council (APC), we follow the LINA Editorial Standards and the APC Standards of Practice. That includes correcting significant errors promptly.

This policy explains how to complain about our editorial content. It covers our website, newsletter and social media.

How to make a complaint

If you think we have published something inaccurate, unfair or misleading, or that falls short of these standards, please tell us.

Email [email protected] and include:

  • a link to the article or post
  • the date it was published
  • a short description of your concern
  • your name and contact details

We may not be able to consider complaints without this information.

What happens next

We will acknowledge your complaint as soon as we can. We aim to give you a full response within 28 days. Complex matters, such as those involving third parties, may take longer.

If we find a problem we will fix it. That may mean a correction or clarification, an update or editor’s note, or in exceptional cases removing the material. Significant corrections are noted at the end of the article with the date.

We will tell you the outcome by email. If several people complain about the same issue, we may send one response to all of them.

When we may not investigate

We may decline to investigate a complaint if it:

  • doesn’t refer to specific content we published
  • concerns content that is or becomes part of legal proceedings
  • is made in an abusive or threatening way
  • is frivolous or vexatious
  • is received more than six months after publication

Australian Press Council

If you’re not satisfied with our response, or we don’t respond within a reasonable time, you can take your complaint to the Australian Press Council for independent review. Visit presscouncil.org.au or call 1800 025 712.

Other complaints

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